Frequently Asked Questions
Everything you need to know about your Tracy Anderson fitness journey.
What is the typical shipping timeframe for fitness equipment?
Standard shipping for equipment and apparel typically takes 5-7 business days. For larger items like the Tracy Anderson Studio Chair, please allow 2-4 weeks for specialized freight delivery.
Can I return apparel if it doesn't fit?
Yes, we accept returns on unworn apparel with original tags attached within 30 days of purchase. Please note that for hygiene reasons, some accessories may be final sale.
Do you offer international shipping for your products?
We currently ship to a wide range of international locations. Shipping costs and import duties are calculated at checkout based on your specific destination.
How do I access my digital streaming subscription after purchase?
Once your subscription is active, you can log in to the Tracy Anderson Online Studio via our website or mobile app to begin your workouts immediately.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.